Who are ServiceScape?
The ServiceScape team consists of consultants, coaches, skills trainers, academics, business owners and industry specialists who share their knowledge and experience. ServiceScape began as a service review company (which we still do) that was formed following a series of poor service encounters. You, like many will be able to recall the poor experiences you’ve had with underperforming or sub-standard customer service or service provision. It is our mission to enhance the service encounter.
Despite our hatred of poor quality service, it can be extremely challenging to identify pitfalls in your own business operations. You’re literally too close to the grain to see the picture… You can’t see the forest for the trees! So ServiceScape was born to provide an impartial and objective review of business services, offering strategic service enhancement.
Today ServiceScape serves clients of all shapes and sizes and has grown beyond a mere review service (again – we still do it and we love it). We now offer a range of services and operate like many other small yet effective consulting and service enhancement businesses. We can offer classic support like growth and marketing strategy, product design and development, plus contemporary marketing and creative services, not just in print media but also in digital, creative and experiential marketing. Experiential marketing..? Click here to learn more.
How it works
It’s pretty simple… We meet with you, discuss your needs, then provide a tailored response. This can be a classic service if you know what you want, or we can get creative for you and present ideas to explore. You are the expert in your business, we won’t pretend to be, but what we will do is bring a fresh perspective to the challenge you’re facing; we love to generate creative solutions.
At ServiceScape we consider each client individually and devise a project with specific criteria and objectives. A project can last a week, a month, a year… It depends on the length, width, tensile strength, age and purpose of the string we’re weaving.
Let’s talk about the elephant in the room.
Pricing, costs, fees…
What elephant?
What will our services cost?
There’s no short answer, but let’s start at £40. That’s our basic hourly rate for consultancy services. However here’s some great news, you won’t pay anything until the work has started. Consultation is FREE and where possible, we’ll give you a FREE SAMPLE or demonstration. Your satisfaction is second only to our dedication to service. To get started, complete the contact form and we’ll get back to you, typically within two working days.
FREE Services for Students, Graduates AND Start-ups
If you meet any of these descriptions, we’re keen to support you. It can be tricky finding your feet in business especially given the current economic and global climate. ALL our of services can be accessed on a pro-bono (for free) service package. Why? We’re crazy? No, this is called transparency… We want to help you get established in the hope you’ll continue using our services in the future. At the end of the day, it’s your choice. We enjoy working with clients of all shapes and sizes.
#FreeServices #StudentSupport #SupportforStudents
Where does the name ServiceScape come from?
ServiceScape typically refers to the physical environment in which a service is delivered, including the physical facility, its layout, and the design of the physical environment. Yet in contemporary businesses given the shift in consumer behaviour to online sales and e-commerce, ServiceScape also extends to digital encounters too. Your digital footprint is essential in service design, which includes website content and social media.
Many critics, including scholars argue that the ServiceScape of your business is key to achieving competitive advantage. An effective service encounter can build relationships and reputation, establish brand and culture qualities, and fundamentally, be the defining factor determining a sale or repeat sale; a well-designed and aesthetically pleasing ServiceScape can help to create a positive emotional response in customers, leading to increased satisfaction and loyalty.
Conversely, a poorly designed or uninviting physical or digital environment can have a negative impact on customer perceptions and subsequent behaviour, leading to decreased satisfaction and even avoidance of the service provider.
ServiceScape takes our name from a classic marketing term introduced by scholar, Mary Bitner in her 1992 paper in the Journal of Marketing. It’s not secret that our team consists of roughly 50% academic specialists and researchers and 50% industry practitioners… And we simply couldn’t help ourselves, because in truth, servicescape truly defines the nature and agenda at the centre of our business. We prize the customer experience and all our work is designed to develop competitive advantage by enhancing the service encounter. As the specialists say, keep the customer happy and the rest will come naturally – the practitioners seem to agree!